Refund Policy

Returns

To be eligible for a return, you must request a Return Authorization (RA) number within [30] days of delivery. Returns submitted without prior written authorization will not be accepted.

To qualify for a return:

  • The product must be unused and in the same condition that you received it.

  • The product must be in its original packaging.

  • All components, accessories, hoses, fittings, pumps, and documentation must be included.

Custom-built, made-to-order, or modified units are non-refundable unless deemed defective by Superior Float Tanks.

Inspection & Approval

Once we receive your returned item, we will inspect it and notify you that it has been received.

After inspection, we will notify you of:

  • Approval of your refund, or

  • Rejection of your refund (with explanation)

Refund Method & Timing

If your return is approved, we will initiate a refund by credit card, company check, or the original method of payment, at Superior Float Tanks’ sole discretion.

Refunds will be processed within [5–10 business days] following approval. The time it takes for funds to appear in your account may vary depending on your financial institution.

Labor

All labor charges are non-refundable.
This includes, but is not limited to:

  • Assembly

  • Installation

  • Custom fabrication

  • Electrical work

  • Plumbing work

  • Technical support

  • On-site service

Restocking Fee

Approved returns may be subject to a [10–25%] restocking fee, depending on product type and condition.

Shipping and freight charges are non-refundable.

Return Shipping

Customers are responsible for:

  • Return freight costs

  • Proper packaging

  • Freight insurance

Superior Float Tanks is not responsible for damage incurred during return transit.

Damaged or Defective Products

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide photos and documentation

We will evaluate and determine an appropriate resolution, which may include repair, replacement, or refund at our discretion.

Non-Refundable Items

The following items are not eligible for refund:

  • Custom orders

  • Used or installed units

  • Salt, chemicals, or consumables

  • Clearance or final-sale items

  • Labor charges