Refund Policy

Returns

To be eligible for a return, you must request a Return Authorization (RA) number within 30 days of delivery. Returns submitted without prior written authorization will not be accepted.

To qualify for a return:

  • The product must be unused and in the same condition that you received it.

  • The product must be in its original packaging.

  • All components, accessories, hoses, fittings, pumps, and documentation must be included.

Custom-built, made-to-order, or modified units are non-refundable unless deemed defective by Superior Float Tanks.

Inspection & Approval

Once we receive your returned item, we will inspect it and notify you that it has been received.

After inspection, we will notify you of:

  • Approval of your refund, or

  • Rejection of your refund (with explanation)

Refund Method & Timing

If your return is approved, we will initiate a refund by credit card, company check, or the original method of payment, at Superior Float Tanks’ sole discretion.

Refunds will be processed within 10 business days following approval. The time it takes for funds to appear in your account may vary depending on your financial institution.

Labor

All labor charges are non-refundable.
This includes, but is not limited to:

  • Assembly

  • Installation

  • Custom fabrication

  • Electrical work

  • Plumbing work

  • Technical support

  • On-site service

Restocking Fee

Approved returns may be subject to a 20% restocking fee, depending on product type and condition.

Shipping and freight charges are non-refundable.

Return Shipping

Customers are responsible for:

  • Return freight costs

  • Proper packaging

  • Freight insurance

Superior Float Tanks is not responsible for damage incurred during return transit.

Damaged or Defective Products

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide photos and documentation

We will evaluate and determine an appropriate resolution, which may include repair, replacement, or refund at our discretion.

Non-Refundable Items

The following items are not eligible for refund:

  • Custom orders

  • Used or installed units

  • Salt, chemicals, or consumables

  • Clearance or final-sale items

  • Labor charges