Flow Switch (Disabled) Error Message troubleshooting and fixing

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This is the tech details to address when you have a flow switch error.  

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When the error is "NO FLOW DETECTED" that indicates that the pump is running but water is not flowing through the system and pressing the flow switch into the "ON" position.  

This could indicate that the saline solution has crystalized and is not allowing water flow, the water level could be low and the pump sucked in air and is air-locked/cavitated, a foreign object is blocking the flow,  or the flow switch is broken in the "OFF" position. 

Additionally, this error can occur if you turn off the "pump override switch" on the Unity control box when changing filters or during servicing. *See Picture Below* 

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The tank will go into the disabled state and shut down to protect the pump, heater, and UV from staying on and damaging the components.

Power cycling the tank/filtration unit will clear the error. 

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When the error is "FLOW DETECTED WHILE PUMP OFF" it indicates that the flow switch is either stuck or broken in the "ON" position when the pump is not running. 

The filtration/tank will shut down to protect the heater from boiling the water and possibly catching fire and/or causing the UV bulbs to stay on and damage the o-ring seals which can cause leaking in the UV/Ozone unit.

Power cycling the tank/filtration unit will clear the error.  When the tank re-boots it will first look at the flow switch position and if it still sees that the flow switch is in the "ON" position it will immediately go back into the disabled state. 

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In both instances, you can bypass the error immediately with the flow bypass button. 

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Connection Issues

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When having a lost connection, make sure all hardwiring is secured, turned on, and connected. If still getting a connection lost signal, take the following steps:

1. Turn off the Unity program
2. You can also turn off your router
3. On the white control box on the filtration unit, turn off your power for 10 seconds and cut it back on. (This is the horizontal switch on the side where everything plugs in)
4. Once it's back on, look inside your tank to see if the main light is on. If the main light does not come on check the breaker
5. Turn the router back on
6. Reopen Unity
7. If you don't automatically connect, click on system configuration
8. Toggle off the unit, then click on the rectangle drop box to see if you have an IP address.
9. Click on the IP address, and toggle back on the unit.

If you perform the above operations, and you still do not connect: You will look at your firewall (It is listed as Float First, and both boxes should be checked under apps firewall). If you delete the Float First section from the firewall, when you reopen the software it will pop up again with the firewall settings, you will need to check both boxes.

Still need help?

Our support team can help with anything this article doesn't cover. Contact Superior Float Tanks support.

Micro-SD Card removal and re-programming

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The following are the details on removing the Micro-SD card, re-programming, and replacing the card.  

This first video shows how to unlock the SD card clamp so the card can be removed from the control board. 

You can use the Micro-SD to SD card adapter if needed to insert into your reader.  

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Lastly, this video shows how to re-install the SD card onto the board and then secure the clamp. 

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Our support team can help with anything this article doesn't cover. Contact Superior Float Tanks support.

In-tank electrical heater test (video)

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This is a simple test to verify that the Unity Controller is sending power to the in-tank heaters. Disconnect the in-tank heater from the float tank and test with a multi-meter. Make sure the Unity software says the in-tank heater is turned on during this test.

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Our support team can help with anything this article doesn't cover. Contact Superior Float Tanks support.

Unity In-line Heater Outlet Power Test

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In this video, we show how to do a simple test to verify that the In-line heater is getting power. The system must be running with water flowing or the safety flow switch will not be engaged and will cut the power to the heater.

Still need help?

Our support team can help with anything this article doesn't cover. Contact Superior Float Tanks support.